MUSE 5
True Wireless Earphones
Available in Black, White, Blue, and Rose Gold
CONNECT TO YOUR DEVICE
When using for the first time, please fully charge earphones for approx. 2 hours.
- On your DEVICE
- Verify Bluetooth is ON
- Verify Bluetooth is actively scanning for devices.
- LEFT earphone, long press button for 5 seconds to start Pairing Mode. Listen for:
- “Power on”
- “Pairing”
- On your device select “Muse 5”
- LEFT earphone listen for:
- “Paired”
- “Your headset is connected”
- RIGHT earphone, long press button for 2 seconds. Listen for:
- “Power on” followed by a beep
- “True wireless stereo connected” – indicating successful pairing to left earphone.
NOTE:
- Only the left earphone will connect to your device. The right will connect to the left and only the left may be used as a single headset.
- Once BLUETOOTH devices are paired you will not need to pair them again, except in the following cases:
- Pairing information has been deleted after FACTORY RESET.
- The earphones can be paired with up to 8 devices. If a new device is paired after 8 devices are already paired, the paired device with the oldest connection time is replaced by the new one.
- When the pairing information for the headset has been deleted from the BLUETOOTH device.
- The earphones can be paired with multiple devices, but can only play music from one paired device at a time.
CONTROL YOUR MUSE 5
MUSE 5 are designed with a single-touch a multi-function feature that allows you to fully control your device with just one button.
MODES
• Stand-by Mode – no audio is active or music is paused.
• Media Mode – music or video are active.
• Hands-free Mode – during a phone conversation only the LEFT earphone will only be active.
POWERING ON
Long press LEFT and RIGHT button for 2 seconds. Listen for voice prompts.
POWERING OFF
From Stand-by or Hands-free Mode, long press for 2 seconds either LEFT or RIGHT button.
ANSWERING INCOMING CALL
Press the LEFT earphone button.
REJECTING INCOMING CALL
Long press LEFT earphone button for 2 seconds.
ENDING CALL
Press button on the LEFT earphone.
INCREASE/DECREASE HANDS-FREE VOLUME
Can only be adjusted by your device.
ACTIVATING SIRI/GOOGLE NOW (for supported devices only)
From Stand-by Mode, double press LEFT or RIGHT button.
PLAY/PAUSE MUSIC
During Stand-By or Media Mode, press LEFT or RIGHT button to play/pause media.
INCREASE/DECREASE MEDIA VOLUME*
Increase: During Media Mode, double press RIGHT button.
Decrease: During Media Mode, double press LEFT button.
NEXT SONG
Next Song: During Media Mode, long press RIGHT button for 2 seconds.
RESTART/PREVIOUS SONG
Restart/Previous Song: During Media Mode, long press LEFT button for 2 seconds to restart the song, then again to go to the previous song.
NOTE:
* Android and non-iOS devices: Increasing or decreasing the volume on your MUSE 5 do not affect your device’s volume, increase the host device’s volume in conjunction with MUSE 5 to desire safe levels.
** The MUSE 5 is optimized for the latest iOS and Android devices. Functionality will vary from device and app.
WEAR YOUR MUSE 5
For the best comfort and sound quality please select the FitSealTM sleeves and silicone tips that best suit your ears. Please match the FitSealTM sleeve to the corresponding earphones, “L” for left and “R” for the right.
TIP: The FitSealTM sleeve will need to hook under the earphone notch to be secured.
NOTE:
- You may need to try different size combinations for your left and right ear.
- Within the FitSealTM sleeves will notate the various sizes: “S” for small, “L” for large, and blank indicates medium.
Check both earphones and locate the “R” for right and “L” for left, and take notice of the 4 contact dots. Gently insert one earphone into your ear with the 4 contact dots pointing upwards toward your ear and gently twist the earphone down towards your earlobe, do the same for the second earphone. The fit should be snug and secure in your ear.
CHARGE AND BATTERY DURATION
To charge your charging case, simply insert the micro USB cable into the back of the charging case, and the USB into a USB power supply (not included).
- Battery Duration: 4 hours media playback*/ 6 hours talk time*
- Charge Time: approx. 2 hours**
- Charging Case Capacity: 2 full charges for both earphones while on the go
NOTE:
* The playback time will vary depending on the sound quality and the conditions under which you are using the MUSE 5.
** Time necessary for charging the empty battery to its full capacity.
CHANGE ERATOSURROUND
Using DSP (Digital Sound Processing) technology in our true wireless earphones, we can restore the spatial distance missing in traditional earphones. Calibrated with our micro-driver and its acoustic chamber, ERATOSURROUND™ can reduce sound image distortion to create a more accurate sound.
- 3D Normal – simulates surround sound of a typical room
- 3D Wide – simulates surround sound of a concert hall
| Modes | LED Notification/Sound |
| 3D Normal (Default) | 2 red flashes/2 beeps |
| 3D Wide Enable | 3 red flashes/3 beeps |
| 3D Disable | 4 red flashes/4 beeps |
LED INDICATORS
Earphones
| Actions | LED Notifications |
| Powering on | Left earphone: Flashes blue once
Right earphone: Flashes red once |
| Pairing mode | Flashes red and blue alternating |
| Searching for device | Flashes red twice / 10 sec interval |
| Powering off | Flashes purple once |
| Stand-by mode | Flashes blue 3 times / 5 sec interval |
| Media/Hands-free mode | Flashes blue twice / 10 sec interval |
| Incoming call | Constantly flashes blue |
| Charging | Steadily flashes red |
| Fully charged | Stays blue for 1 minute |
Charging Case
| Actions | LED Notifications |
| Charging | Steadily flashes red |
| Fully charged | LED powers off |
| Battery indicator button | Blue LED: fully charged
Red LED: 30% or less charged |
DOES ERRATOSURROUND REQUIRE AN APP?
No, the digital signal processing(DSP) that is used for the 3D surround is hardware-based and does not require an app.
ARE YOU ABLE TO USE THE LEFT AND RIGHT EARPHONES ON DIFFERENT DEVICES?
No, only the LEFT master earphone can be connected to a device and the RIGHT will need to connect to the LEFT earphone.
HOW MANY DEVICES CAN PAIR WITH THE MUSE 5?
MUSE 5 can store up to 8 devices profiles, however, only ONE active profile can be used at a time.
Once paired beyond the 8 devices limit, the first profile will be remove followed by the second and so forth.
WHY IS MY RIGHT EARPHONE NOT WORKING?
- Verify that your earphones are sufficiently charged. (See HOW TO/ CHARGE AND BATTERY DURATION)
- Long press the right earphone for approximately 2 seconds
- Listen for “Power On” followed by a beep
- The RIGHT earphone should automatically pair to the LEFT master earphones
- If it does not automatically sync, see TROUBLESHOOT/ RE-SYNCING LEFT AND RIGHT EARPHONES
WHY DOES THE SIGNAL DROP?
Signal drop occurs when there is significant interference between the earphones or the host device which causes data loss during transmission, this a relatively normal occurs with wireless devices.
If you are experiencing a high amount of signal drop, try moving the host device closer to the LEFT earphones to see if the situation improve. Also, make sure that the earphones are pointed upwards to improve the connection and try to avoid areas with high-level of radio interference like cellular towers and Wi-Fi routers.
WHERE CAN I GET FOAM TIPS?
Comply Isolation T-200 (http://www.complyfoam.com/products/t-200/)
WHY DOES THE BATTERY NOT LAST AS LONG?
Usage hours may be shorter depending on the codec and the conditions of use. For prolonging the usage of the earphones, please set the volume to a moderate level and lower audio bitrate when possible.
- Media playback time: Max. 4 hours (aptX/SBC/AAC codecs)
- Hands-free/Talk time: Max. 6 hours
WHEN WATCHING/STREAMING VIDEOS, WHY DOES THE AUDIO NOT SYNC WITH THE VIDEO?
In True Wireless, instead of one Bluetooth receiver, there are two and data have to be transmitted twice which can cause latency issue in playing video/audio. The earphones require the data to buffer about 20-80 millisecond (ms) to prevent signal drop-out between earphones, which can cause latency when watching a video.
Devices and apps that your earphones are paired to could compensate by adding a slight video delay to synchronize with the Bluetooth latency. As an accessory manufacturer, we do not have such control over the devices and app that are used with our earphones and we are looking into future improvements that would help with the latency issue.
To minimize the latency when watching a video, we ask you to lower the bit rate of the audio if possible, move the host device closer to the LEFT earphone so to reduce any environmental interference between the devices, and lastly by disabling the ERATOSURROUND it may improve the latency when viewing videos.
*Results will vary from device and app.
WHY DOES ONLY ONE EARPHONE WORK DURING PHONE CALLS?
Due to safety concerns, the MUSE 5 with the Hands-Free Profile (HFP) specifications as defined by the Bluetooth SIG, only the LEFT master earphones will work for phone calls so you are able to hear out the other ear.
HOW TO SWITCH THE ERATOSURROUND ?
Use the button on the left earphone to control the sound mode. *
Please quickly press 4 times in standby mode. As you hear the tone, it means you switch to another sound mode.
| Modes | LED pattern | Numbers of tones |
| 3D enalbe | Red flashing 2 times | 2 |
| Wide 3D enable | Red flashing 3 times | 3 |
| 3D disalbe | Red flashing 4 times | 4 |
PAIRING ISSUES
• The earphones and device will need to be within 1 m (3 feet) from each other and are sufficiently charged.
• Verify that your host device Bluetooth is ON and searching for Bluetooth devices.
• Verify that earphones are not connected to another device. If LED lights on the earphone are steadily flashing blue, that indicates the earphones are paired to an existing device. (See HOW TO/ LED INDICATORS)
• If you are pairing the earphones to your device again, the pairing information of the earphones remains on your device which may cause pairing issues. In these cases, delete the earphone information from your device and perform a FACTORY RESET (see instructions bellow), and then pair them again.
FACTORY RESET
Erases all Bluetooth profiles and reset back to factory specification.
- Long press LEFT button for 5 seconds to enter Pairing Mode.
- Press LEFT button 2 times and listen for 2 beeps.
RE-SYNCING LEFT AND RIGHT EARPHONES
In cases where your RIGHT earphone does not automatically pair to the LEFT (master) earphone.
- Long press LEFT button for 5 seconds to enter Pairing Mode. Listen for voice prompts and look for red and blue flashing LEDs.
- Long press RIGHT button for 10 seconds. Listen for 2 beeps and look for red and blue flashing LEDs.
- Press LEFT button 3 times.
- Press LEFT button 3 times, again.
- Listen for voice prompt and look for 3 flashing blue LEDs for a successful pairing.
LOW SOUND LEVEL
Android and non-iOS devices: Turn up the volume on the earphones AND on your host device. The volume controls are independent of each other when listening to music/media.
For Hands-free volume is controlled by the host device, increase the volume on your host device.
Earwax: Overtime earwax may build up in your earphones which can cause for low sound. To remove the earwax build up, remove the silicone tip from the earphones and slowly deep just the tip of the speaker with the mesh into rubbing alcohol to dissolve the earwax and repeat until all the earwax has been removed (DO NOT FULLY SUBMERGE THE EARPHONE).
EARPHONE(S) NOT CHARGING
If your MUSE 5 earphones are not charging try these simple troubleshooting steps:
- Inspect the copper contact found on the earphones and charging case. If found dirty, please use a cotton swab with rubbing alcohol to clean the contacts.
- When inserting into the charging case, ensure that the earphones are inserted all the way into the case.
- Look for a red flashing light which indicates the earphones are charging.
- Inspect the microUSB port and insert the microUSB charging cable into the charging case and power supply. Look for the earphone charging indicator and see if it is active.
- It will take approximately 2 hours to fully charge the MUSE 5 from when it is completely drained. Once fully charged the indicators on the earphones and charging case will turn off automatically.\
VIDEO DELAYS/LATENCY
Although the Muse 5 are mainly designed for listening to music, it is compatible with certain iOS and Android apps for watching videos. We use the latest CSR technology and aptX codec in our earphones, however, in True Wireless stereo earphones data has to be transmitted to each earphone simultaneously instead of just once like traditional Bluetooth earbuds. This can cause latency during video playback on devices and apps.
To minimize the latency when watching a video, we ask you to lower the bit rate of the audio if possible, move the host device closer to the LEFT earphone so to reduce any environmental interference between the devices, and lastly by disabling the ERATOSURROUND it may improve the latency when viewing videos.
*Results will vary from device and app.
| Bluetooth | Bluetooth 4.1 | |
| BT Profile | A2DP 1.2, AVRCP 1.4, HFP 1.6, HSP 1.2 | |
| Audio Codec | aptX, AAC, SBC | |
| Wireless Range | 30 feet (10 meters) | |
| Driver | Ø 5.8mm Microdriver | |
| Sensitivity | 101db @ 1kHz | |
| Frequency | 20Hz ~ 20kHz | |
| Impendence | 16 Ohm | |
| Microphone MEMS Omnidirectional | -42dB (±3dB) | |
| Waterproof | Nanocoating IPX5 Water/Sweat resistant | |
| 3D Audio | Compatible | Battery Capacity | Earphone: 100 mAh each Charging Case: 700 mAh |
| Battery Life | 4 hours play time 6 hours talk time |
|
| Dimensions | Earphones: 25.2mm(L) x 20mm(D) x 30mm(H)
Charging case: 78.1mm(L) x 39.2mm(D) x 39.77mm(H) |
|
| Weight | Earphone: 8.5g per Charging Case: 46g |