RIO 3

True Sports Wireless Earphones
Available in Black, Red, Green, Gray, & Turquoise

rio3

HOW TO

CONNECT TO YOUR DEVICE

When using for the first time, please fully charge earphones for approx. 2 hours

  1. On your BLUETOOTH device
    •  Verify BLUETOOTH  is ON
    •  Verify BLUETOOTH is actively scanning for devices
  2. LEFT earphone, long press power button for 5 seconds to start Pairing Mode. Listen for:
    • “Power on”
    • “Pairing”
  3. On your BLUETOOTH  device select “Rio 3”
  4. LEFT earphone listen for: “Phone Connected”
  5. RIGHT earphone, long press button for 2 seconds. Listen for:
    • “Power on”
    • “Headset connected” – indicating successful pairing to left earphone

NOTE:

  • Only the left earphone will connect to your device. The right will connect to the left and only the left may be used as a single headset.
  • Once BLUETOOTH devices are paired you will not need to pair them again, except in the following cases:
    • Pairing information has been deleted after FACTORY RESET.
    • The earphones can be paired with up to 8 devices. If a new device is paired after 8 devices are already paired, the paired device with the oldest connection time is replaced by the new one.
    • When the pairing information for the headset has been deleted from the BLUETOOTH device.
    • The earphones can be paired with multiple devices, but can only play music from one paired device at a time.

CONTROL YOUR RIO 3

MODES
• Stand-by Mode – no audio is active or music is paused.
• Media Mode – music or video are active.
• Hands-free Mode – during a phone conversation only the LEFT earphone will only be active.

POWERING ON
Long press LEFT and RIGHT POWER buttons for 2 seconds. Listen for voice prompts.

POWERING OFF
From Stand-by or Hands-free Mode, long press for 2 seconds either LEFT or RIGHT POWER buttons.

ANSWERING INCOMING CALL
Press the LEFT POWER button.

REJECTING INCOMING CALL
Long press LEFT POWER button for 2 seconds.

ENDING CALL
Press button on the LEFT POWER button earphone.

INCREASE/DECREASE HANDS-FREE VOLUME
Increase: During Hands-free Mode, press (+) button on the LEFT earphone.
Decrease: During Hands-free Mode, press (–) button on the LEFT earphone.

ACTIVATING SIRI/GOOGLE NOW (for supported devices only)
From Stand-by Mode, double press LEFT POWER button.

PLAY/PAUSE MUSIC
During Stand-By or Media Mode, press LEFT or RIGHT POWER buttons to play/pause media.

INCREASE/DECREASE MEDIA VOLUME*
Increase: During Media Mode, press (+) button on the LEFT earphone.
Decrease: During Media Mode, press (–) button on the LEFT earphone.

NEXT SONG
Next Song: During Media Mode, long press (+) button for 2 seconds on the LEFT earphone.

RESTART/PREVIOUS SONG
Restart/Previous Song: During Media Mode, long press (–) button for 2 seconds to restart the song, then again to go to the previous song.

NOTE:

* Android and non-iOS devices: Increasing or decreasing the volume on your RIO 3 do not affect your host device’s volume, increase the host device’s volume in conjunction with RIO 3 to desire safe levels.

** The RIO 3 is optimized for the latest iOS and Android devices. Functionality will vary from device and app.

WEAR YOU RIO 3

Try the various silicone tips to see which tip best suit your ears. Simply pull on the tip to remove it from the earphone, and insert the earphones in the silicone tip. Once you inserted the earphones into your ear, mold and bend the flexible ear hook so that it is firmly secured to your ears.

 

NOTE:

  • You may need to try different size tip combinations for your left and right ear.

CHARGE AND BATTERY DURATION

To charge your earphones, remove the micro USB port cover found on the bottom of the earphones label “DC IN” and insert the micro USB charging cable into the earphones and the USB into a USB power supply (not included). The LED’s on the earphone will appear red indicating that they are charging and then change to white indicating that it is fully charged.

  • Battery Duration: 6 hours media playback*/ 8 hours talk time*
  • Charge Time: approx. 2 hours**

NOTE:

* The playback time will vary depending on the sound quality and the conditions under which you are using the RIO 3.

** Time necessary for charging the empty battery to its full capacity.

LED INDICATORS

Actions LED Notifications
Powering on Flashes once white
Pairing mode Flashes red and white alternating
Searching for device Flashes twice red/ 10 sec interval
Powering off Flashes once red
Stand-by mode Flashes once white/ 7 sec interval
Media mode Blinks white / 2 sec interval
Incoming call Constantly flashes white
Low Battery Constant red LED
Charging Constant red LED
Fully charged Constant white LED
Factory Reset Flashes red and white twice
SBC Audio Mode LEFT: Flashes once red
AAC Audio Mode LEFT: Flashes 2 times red
aptXAudio Mode LEFT: Flashes 3 times red

FAQs

ARE YOU ABLE TO USE THE LEFT AND RIGHT EARPHONES ON DIFFERENT DEVICES?

No, only the LEFT master earphone can be connected to a device and the RIGHT will need to connect to the LEFT earphone.

HOW MANY DEVICES CAN PAIR WITH THE RIO 3?

RIO 3 can store up to 8 devices profiles, however, only ONE active profile can be used at a time.

Once paired beyond the 8 devices limit, the first profile will be remove followed by the second and so forth.

WHY IS MY RIGHT EARPHONE NOT WORKING?

  1. Verify that your earphones are sufficiently charged. (See HOW TO/ CHARGE AND BATTERY DURATION)
  2. Long press the right earphone POWER button for approximately 2 seconds.
    • Listen for “Power On” followed by “Headset connected.”
  3. The RIGHT earphone should automatically pair to the LEFT master earphones
    • If it does not automatically sync, see TROUBLESHOOT/ RE-SYNCING LEFT AND RIGHT EARPHONES

WHY DOES THE SIGNAL DROP?

Signal drop occurs when there is significant interference between the earphones or the host device which causes data loss during transmission,  this a relatively normal occurs with wireless devices.

If you are experiencing a high amount of signal drop, try moving the host device closer to the LEFT earphones to see if the situation improve. Also, make sure that the earphones are pointed upwards to improve the connection and try to avoid areas with high-level of radio interference like cellular towers and Wi-Fi routers.

WHERE CAN I GET FOAM TIPS?

Comply Isolation  T-200  (http://www.complyfoam.com/products/t-200/)

WHY DOES THE BATTERY NOT LAST AS LONG?

Usage hours may be shorter depending on the codec and the conditions of use. For prolonging the usage of the earphones, please set the volume to a moderate level and lower audio bitrate when possible.

  • Media playback time: Max. 6 hours (aptX/SBC/AAC codecs)
  • Hands-free/Talk time: Max. 8 hours

WHEN WATCHING/STREAMING VIDEOS, WHY DOES THE AUDIO NOT SYNC WITH THE VIDEO?

In True Wireless, instead of one Bluetooth receiver, there are two and data have to be transmitted twice which can cause latency issue in playing video/audio. The earphones require the data to buffer about 20-80 millisecond (ms) to prevent signal drop-out between earphones, which can cause latency when watching a video.

Devices and apps that your earphones are paired to could compensate by adding a slight video delay to synchronize with the Bluetooth latency. As an accessory manufacturer, we do not have such control over the devices and app that are used with our earphones and we are looking into future improvements that would help with the latency issue.

To minimize the latency when watching a video, we ask you to lower the bit rate of the audio if possible, move the host device closer to the LEFT earphone so to reduce any environmental interference between the devices.

WHY DOES ONLY ONE EARPHONE WORK DURING PHONE CALLS?

Due to safety concerns, the RIO 3 with the Hands-Free Profile (HFP) specifications as defined by the Bluetooth SIG, only the LEFT master earphones will work for phone calls so you are able to hear out the other ear.

TROUBLESHOOT

PAIRING ISSUES

• The earphones and device will need to be within 1 m (3 feet) from each other and are sufficiently charged.

• Verify that your host device Bluetooth is ON and searching for Bluetooth devices.

• Verify that earphones are not connected to another device. If LED lights on the earphone are steadily flashing white, that indicates the earphones are paired to an existing device. (See HOW TO/ LED INDICATORS)

•  If you are pairing the earphones to your device again, the pairing information of the earphones remains on your device which may cause pairing issues. In these cases, delete the earphone information from your device and perform a FACTORY RESET (see instructions bellow), and then pair them again.

FACTORY RESET

Erases all Bluetooth profiles and reset back to factory specification.

  1. Power on LEFT earphone
  2. Long press (+) and (–) at the same time for 5 seconds.
  3. LED flashes red and white twice – indicating successful factory reset

RE-SYNCING LEFT AND RIGHT EARPHONES

In cases where your RIGHT earphone does not automatically pair to the LEFT (master) earphone.

  1. Power on LEFT earphone and then long press the PLUS (+) button for 5 seconds, listen for “True wireless stereo pairing”
  2. From power off on the RIGHT earphone, long press the POWER button for 5 seconds
  3. Listen for: “True wireless stereo pairing” followed by ” Headset connected”

Your earphones are now synchronized.

LOW SOUND LEVEL

Android and non-iOS devices: Turn up the volume on the earphones AND on your host device. The volume controls are independent of each other when listening to music.

For Hands-free volume is controlled by the host device, increase the volume on your host device.

VIDEO DELAYS/LATENCY

Although the RIO 3 are mainly designed for listening to music, it is compatible with certain iOS and Android apps for watching videos. We use the latest CSR technology and aptX codec in our earphones, however, in True Wireless stereo earphones data has to be transmitted to each earphone simultaneously instead of just once like traditional Bluetooth earbuds. This can cause latency during video playback on devices and apps.

To minimize the latency when watching a video, we ask you to lower the bit rate of the audio if possible, move the host device closer to the LEFT earphone so to reduce any environmental interference between the devices.

*Results will vary from device and app.

SPECIFICATION

Bluetooth       Bluetooth 4.2
BT Profile       A2DP 1.3, AVRCP 1.6, HFP 1.6, HSP 1.2
Audio Codec       aptX, AAC, SBC
Wireless Range       30 feet (10 meters)
Driver Size       Ø 14.2mm Comply Diaphragm Driver
Sensitivity       100db @ 1Hz
Frequency       20Hz ~ 20kHz
Impendence       32 Ohm
Microphone MEMS Omnidirectional       -38dB (±3dB)
Waterproof       Nanocoarting IPX5 Water/Sweat Resistant
3D Audio       Not Compatible
Battery Capacity       130 mAh per earphone
Battery Life       6 hours play time

8 hours talk time
Dimensions       Earphones: 51mm(L) x 34mm(D) x 46mm(H)
Weight       14g per earphone

How Do You Pair the Rio 3 (Android)

How Do You Pair the Rio 3 (iOS)

How Do You Use the Rio 3

How Do You Charge the Rio 3

How Do You Pair the Rio 3 (Mac OS)

How Do You Pair the Rio 3 (Windows)

How Do You Wear the Rio 3